Frequently Asked Questions
Q.Do you deliver to parks?
A.We deliver to most parks, if you do not see the park you have reserved in our delivery list please call, text or send us an email to inquire prior to booking your unit. When filling out the reservation form be sure to include the name of the park and area reserved for delivery address.
Q.Do you need to reserve a park area?
A.Yes, if you are planning on having a bounce house an area will need to be reserved and most parks have an additional fee for inflatables. Please contact Park and Recreations office for more information.
Q.What if their is no electricity in my reserved area?
A.You can rent a generator to power the unit. Within the description of the unit you will find the size of generator you will need for your particular unit.
Q.Do parks allow WET units?
A.No, parks do not allow units that require water.
Q.Do we have to keep the unit plugged in at all times?
A.The unit must be on while in use. Unplugging/turning off the blower will cause the unit to deflate. If the unit will not be in use for an extended amount of time it is okay to unplug/turn off the blower.
Q.Does the unit require supervision?
A.Yes, their should be adult supervision at all times while the unit is use.
Q.How will I know how much space is needed?
A.Dimensions can be found in product description. If you are unclear if your space can accommodate the unit please give us a call/text 805.836.2414 and we will help you asses. Be sure to have a cleared 4ft pathway to the set up area. The set up area needs to be free and clear of clutter and pet waste at time of delivery.
Q.What time do you set up?
A.We try to set up no later than 30 minutes before your party start time. If you are working with a venue that doesn't have flexibility on time drop offs please let us know when your reservation is made so we can take that into account for our schedule. For home rentals we try to deliver the day before your party whenever possible at no extra cost.
Q.Should I tip the driver?
A.If our delivery driver provides you with excellent service and you would like to thank them, they do accept tips.
Q.Does the price include set up?
A.Set up fee is included in the price of the unit for private rentals. Multiple unit rentals or public rentals that require set up and breakdown within a small window of time can incur an additional fee to cover the additional labor to meet your needs. This fee will be calculated on a case by case basis. Delivery fee is not part of the set up fee, delivery fee is based on location.
Q.Am I responsible for damage of the unit during my event?
A.Once our delivery team leaves your premises, the customer takes responsibility of the unit, You will assume all responsibility all damage not caused by ordinary wear and tear. You will be liable for any cutting, tearing, exceeding weight capacities, improper use of unit, lack of care, use of any chemical, food, paint, silly string. should any of these arise at the time of pick up, the cost of damage will be assessed and customer will automatically be invoiced.
Accidental damage fees can be waived if the customer opts to purchase the Accidental Damage Waiver at the time of booking. Please read the Accidental Damage Waiver and what it covers at the time of booking.
Q.Are there additional fees?
A.Additional fees can be added over the following:
1. Returned Checks- We will only accept checks from Schools, Churches, and Corporate Businesses. In the event that your check is returned we will add a $25 fee.
2. If for any reason the unit is excessively dirty, has gum, candy, food or sticky substances a cleaning fee of a minimum of $75 will be automatically invoiced. BEWARE SILLY STRING AND PERMANENT MARKINGS CAUSE PERMANENT DAMAGE TO THE UNIT, THE CUSTOMER WILL BE REQUIRED TO COMPLETELY REPLACE THE UNIT.
3.We offer units that can be used DRY or WET. Please make your selection at the time of reservation. Reserving unit for DRY use and getting it wet the customer will be charged double the rental fee to cover our cost in subsequent cancelled bookings, extra labor at pick up and additional drying time. This fee will also be implemented if unit is soaked due to sprinklers not being turned off.
4. Needing a pick up or drop off time out of our normal operating hours or having specific drop off and pick up times on high volume days (Holidays, Graduation Weekends, etc.) The fee will be calculated depending on what is needed to meet the needs for your rental.
5. No vehicle access within 100 feet or more than 5 stairs minimum of $75 charge. We will need to see a photo of the pathway to provide a final fee.
Q.Can I pick up my rental?
A.Unfortunately our insurance does not allow us to offer customer pickup.
Q.Do you allow overnight/multi-day rentals?
A.Most of our units can be booked overnight or multi-day you can find this information in the unit details.
Q.Are you insured?
A.Yes we are fully insured to cover our own negligence, not our customers. At the time of your reservation you will be required to sign our rental agreement which is the release of liability for Central Coast Party Factory and terms and conditions for your rental.
If your rental is for a Venue that requires a Certificate of Liability Insurance we can assist. This document should be requested no later than 5 business days before your event. A $25 fee will be added to your rental.
Q.How long in advance should I book?
A.All rentals are first come first serve. Some units get booked months in advance for Schools, Churches, City events and regular customers. Reservation will not be complete until deposit is received. For over the phone, text, and messenger bookings you will have 24hrs to complete your deposit. If no deposit is received, unit will be released.
Q.Is there a deposit to reserve a unit?
A.We require a 25% deposit of the total of your rental to reserve. If booking through phone, text or messenger you will have 24hrs to submit your deposit.
Q.What is your cancellation policy?
A.No less than 5 days prior to your event- We will refund you any payments received plus security deposit.
2-4 days prior to your event- We will refund any payments received minus security deposit. We will however let you use the security deposit as credit for another rental. Rental must be within 45 days of the original booking date.
1 day prior to your event- We will refund any payments received minus security deposit. At this time your security deposit will be forfeited to Central Coast Party Factory.
0 days prior to your event- If cancellations is less than 24hrs before your event start time. Your security deposit will be forfeited to Central Coast Party Factory and additional fee of $75 will be added.
*Weather related cancellations are the only exception for 100% refund, if cancellation is made is made 1 day prior to your event. Storms and high winds will be assessed we will not deliver if we expect more than 40% chance of rain during your event or winds exceeding 15mph. You will be communicated this information as soon as possible leading up to your event. If the chance of rain is less than 40% and you decide not to go through with the rental your security deposit can be used as credit for another rental. Rental must be within 45 days of the original booking date.
Q.When is the final balance due?
A.Your final amount is due on or before the day of delivery. When our driver arrives, if you have not already settled your remaining balance be prepared to do so before the unit is set up. Any payment by credit card will need to settled before 8am on day of delivery. Only Cash or Venmo will accepted onsite. If paying cash, please have the exact amount as our drivers do not carry change.
Q.Could the inflatable blow away?
A.Even though our units are properly secured with sandbags/stakes our units have a 15mph threshold. If high winds are expected during your event we will not deliver. One of our team members will be communicating any weather changes that can result in cancelation a few days prior to your rental.
Q.What if it rains?
A.If more than 40% chance of rain is expected during your event we will not deliver. One of our team members will be communicating any weather changes that can result in cancellations a few days prior to your rental. If the chance of rain is less than 40% and you decide not to go through with the rental your security deposit can be used as credit for another rental. Rental must be within 45 days of the original booking date.
Q.Cancellation due to weather?
A.Weather related cancellations are the only exception for 100%, if cancellation is made is made 1 day prior to your event. Storms and high winds will be assessed we will not deliver if we expect more than 40% chance of rain during your event or winds exceeding 15mph. You will be communicated this information as soon as possible leading up to your event. If the chance of rain is less than 40% and you decide not to go through with the rental your security deposit can be used as credit for another rental. Rental must be within 45 days of the original booking date.
Q.Are your Inflatables clean?
A.All of our units are cleaned at the time of pickup and sanitized after every rental. They are also scheduled for deep clean on a regular basis. You will never received a dirty unit. Our delivery team will fully inspected the unit at time of delivery, and will spot clean anything that does not meet our standards.
